Privacy Policy

lavivabet is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. We understand that when you share your personal information with us, you are placing trust in lavivabet, and we take that responsibility seriously.

This Policy applies to all personal data collected through the lavivabet website, mobile site, customer support channels, and any other touchpoints through which you interact with lavivabet. It covers data collected from registered players, prospective players, and visitors to the Platform.

lavivabet processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the rights of data subjects as defined under Philippine law.

If you have any questions about how lavivabet handles your personal data, you may contact our Data Protection Officer at any time using the contact details provided in Section 14 of this Policy.

lavivabet collects the following categories of personal data from players and Platform users:

lavivabet does not collect sensitive personal information beyond what is strictly necessary for identity verification, fraud prevention, and regulatory compliance. We do not collect information about your religious beliefs, political opinions, or health status unless directly relevant to a responsible gaming assessment.

lavivabet collects personal data through the following means:

• Direct Interactions: When you register a lavivabet account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion;
• Automated Technologies: When you browse the lavivabet Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies (see Section 9);
• Third-Party Sources: lavivabet may receive data about you from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and analytics providers, where permitted by applicable law;
• Publicly Available Sources: In limited circumstances, lavivabet may collect data from publicly available sources for fraud prevention or regulatory compliance purposes.

lavivabet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your lavivabet player account, including processing deposits, withdrawals, and bonus claims;
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering requirements;
• Service Delivery: To provide access to lavivabet's games, betting markets, promotions, and customer support services;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities on the Platform;
• Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR requirements, and other legal obligations, including record-keeping and reporting requirements;
• Responsible Gaming: To monitor gaming behaviour, identify signs of problem gambling, and apply responsible gaming tools where appropriate;
• Communications: To send you account-related notifications, transaction confirmations, promotional offers (where you have opted in), and important policy updates;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the lavivabet Platform's features, performance, and user experience;
• Legal Claims: To establish, exercise, or defend legal claims involving lavivabet.

lavivabet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

lavivabet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:

• Contractual Necessity: Processing is necessary to perform the contract between you and lavivabet (i.e., the Terms & Conditions), including account management, payment processing, and service delivery;
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including PAGCOR requirements, anti-money laundering laws, and tax obligations;
• Legitimate Interests: Processing is necessary for lavivabet's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and interests;
• Consent: Where lavivabet relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting [email protected] or updating your account preferences.

lavivabet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and age verification services used to verify your identity and comply with regulatory requirements;
• Fraud Prevention Services: Third-party fraud detection and anti-money laundering service providers;
• Technology Providers: Cloud hosting, data storage, analytics, and customer support platform providers who process data on lavivabet's behalf under data processing agreements;
• Regulatory Authorities: PAGCOR, the National Privacy Commission of the Philippines, law enforcement agencies, and other government bodies, where required by law or court order;
• Professional Advisers: Lawyers, auditors, and other professional advisers where necessary for legal or compliance purposes.

All third parties with whom lavivabet shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with lavivabet's instructions and applicable law.

lavivabet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account data and gaming records are retained for a minimum of five (5) years from the date of account closure, in accordance with Philippine anti-money laundering regulations;
• KYC documents are retained for a minimum of five (5) years from the date of verification;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, lavivabet will securely delete or anonymise it in accordance with our data retention and disposal procedures.

lavivabet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the lavivabet Platform;
• Encryption of sensitive data at rest, including financial data and KYC documents;
• Access controls limiting personal data access to authorised lavivabet personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication options for player accounts;
• Secure data centres with physical access controls.

While lavivabet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your lavivabet login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

lavivabet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support our security and fraud prevention measures. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Performance Cookies: Collect anonymised data about how visitors use the Platform, helping us improve performance and user experience;
• Functional Cookies: Remember your preferences, such as language settings and login status, to provide a more personalised experience;
• Analytics Cookies: Used to understand aggregate usage patterns and measure the effectiveness of our content and promotions.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the lavivabet Platform. By continuing to use the Platform after being notified of our cookie use, you consent to our use of cookies as described in this Policy.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by lavivabet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as described in this Policy;
• Right of Access: The right to request a copy of the personal data lavivabet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to lavivabet's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller, where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact lavivabet's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to lavivabet, please contact us immediately at [email protected] so that we can take appropriate action.

lavivabet employs age verification procedures during the registration and KYC process to prevent underage access to the Platform. We take our obligations with respect to the protection of minors seriously and cooperate fully with any investigation into underage gambling.

lavivabet primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines, for example where lavivabet uses cloud service providers or technology partners with servers located abroad.

Where such transfers occur, lavivabet ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to protect your data to a standard equivalent to that required under Philippine law.

By using the lavivabet Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

lavivabet reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and notify registered players via email or a prominent notice on the Platform.

Your continued use of the lavivabet Platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed of how lavivabet protects your personal data.

The most current version of this Privacy Policy will always be available at lavivabet.asia/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or lavivabet's data processing practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. lavivabet encourages you to contact us first so that we may address your concerns directly.